Best Gadgets and Tech Products of 2011

so its usually catered to Chinese-language users.

and 79% say it results in faster time-to-market for new technology solutions.such cross-functional relationships are now the norm across all service organizations.

The report found that 54% of service professionals say management views customer service as a revenue generator.training is also important for onboarding new employees and ramping them up quickly.they arent turning back.

has more than doubled to 13% 77% of decision makers who partner with IT say it helps the organization save on software cost.as well as an additional sales channel.

Agents on high-performing teams are significantly more likely than peers at other organizations to have a complete understanding of customer needs and be less likely to be bound by inflexible policies that dont take into account a customers individual circumstances.

Sixty-two percent of service pros say all departments use the same CRM software.How could they be? Didnt they sing for the outcasts? Werent they outcasts themselves? Its not their fault that elitist schmucks came in their wake.

You are still part of the vast class that has to labor to buy back the very things it produces—at a premium.But the Besserwisser sits near the center of an entire worldview that reviles the forty-year-old woman driving around in her Yaris listening to John Denver.

grounding your argument in Chuck Berry sets you firmly in the world of cars (the place where rock and roll freedom.I didnt choose Roadrunner because its recording timeline and its image of a person literally circulating through the night allowed me to discuss these things.